Frequently Asked Questions

DBS partners with local cleaning companies to deliver services to our customers.  These are professional cleaning companies that are carefully screened and vetted.  Additionally, each customer is assigned a dedicated Account Manager, who is an employee of DBS, who is responsible for supervising the services provided and ensuring your satisfaction.

Yes, typically it is the same cleaner/cleaners who will be servicing your facility..  This is better for both parties as it’s much more efficient to have someone servicing your facility who understands your needs and is familiar with your space.

Yes, the crew that will be cleaning your facility is local.  We have hundreds of cleaning crews throughout our service areas, and they provide services within a radius of their homes or business.  Most are not traveling more than 15-20 minutes to a customer’s location.

DBS boasts an impressive customer retention rate, with an average customer lifespan of nearly four years. This stands out in an industry where the typical account lasts only 27 months. 

Yes, this is a common request from customers, and at your request we will have updated background checks performed on anyone who will be entering your facility, and provide those to you.

With DBS every cleaning is a trial cleaning.  Since we do not lock our customers into long-term contracts, you are free to terminate services at any time if you’re not satisfied.

Our service providers are professionals in the cleaning industry and have all the knowledge, experience and certifications required.  We are happy to provide you with OSHA (Occupational Safety and Health Administration) training certificates at your request, including Bloodborne Pathogens, Needlestick Prevention, and more.

Yes! We are very familiar with HIPPA regulations and deal with sensitive documents frequently. For peace of mind, many customers have us sign a form agreeing that we will not share or disclose any sensitive information we come across while performing our cleaning duties.

Our monthly pricing includes everything we need to perform the job to your specifications, including all cleaning equipment and supplies, with the exception of consumable supplies (paper towels, toilet tissue, hand soap, trash liners, etc.).  However, you can purchase these consumable supplies through DBS for your convenience.

You have two main lines of communication.  At your discretion, you can certainly call the leader of your crew.  You will have his or her contact information, and usually they are able to accommodate small requests or minor issues on their own.  However, you can also communicate with your dedicated Account Manager at DBS for any concerns or requests.

Currently DBS provides services in NH, MA, RI, CT, NJ, PA, MD, DC, FL & AZ.  So yes, if your locations are within those states, we’ll be happy to service them all.

The pricing we provide is based on the time we estimate it will take to perform the job to your satisfaction.  We can however work up a package price and be as competitive as possible, while still ensuring we’re able to perform to expectation.

We can use specific cleaning products at your request, but typically we use a variety of commercial cleaning products from reputable manufacturers, including commercial-grade disinfectants and neutral floor cleaners.

We have a very basic agreement with our customers that can be canceled at any time upon 30 days notice.